Telnet is an extremely useful tool for troubleshooting issues related to SMTP and mail flow. For example, you can use telnet to:
Verify that SMTP is installed properly, and that it has all the necessary commands.
Ensure that your server is accessible over the Internet.
Attempt mail delivery directly over the TCP port.
Determine that all servers are accepting connections.
Determine if a firewall is blocking a connection.
Ensure that a single user can receive mail.
Ensure that a specific domain can receive mail.
Ensure that a specific user or domain can send mail to your domain.