If you're having problems with your PC, you can try to refresh, reset or restore it. Refreshing your PC reinstalls Windows and keeps your personal files and settings. It also keeps the applications that came with your PC and the apps you've installed from the Windows Store. Resetting your PC reinstalls Windows but deletes your files, settings and applications – except for the applications that came with your PC. Restoring your PC is a way to undo recent system changes you’ve made.

If you want to restart your PC, see Shutting down (turning off) your PC, making it sleep or hibernating it. If you're having trouble starting (booting) your PC, see Windows Start-up Settings (including safe mode). You can refresh, reset or restore your PC from the Windows Recovery Environment.

If you want to back up and restore your personal files using File History, see Setting up a drive for File History.