ESET products automatically identify and clean the majority of infected files. Visit the following ESET Knowledgebase article if you think your computer is infected with a virus or malware: I think my computer has a virus - what should I do?
ESET provides stand-alone tools to remove particularly resilient threats, including rogue antivirus programs, Antispyware programs and malware, which you can download below.
If you still experience abnormal system behavior or believe you are infected with malware after following the instructions in the Knowledgebase article above, we recommend that you contact ESET Customer Care.