Problems with your telephone or broadband can sometimes be caused by incidents in your exchange area, such as broken cables, storm damage, vandalism or theft.

To see if there are any major issues in your area that might be affecting a large number of households, use our online checker by simply typing your postcode in the box below. If a major problem has been identified in your area you’ll see what’s caused it, when it was reported and an indication of when it should be fixed.

Please note: The checker will only show major incidents and sometimes service issues are caused by smaller faults. Whether the checker shows a major incident or not, if you’re having any problems with your telephone or broadband service, you should contact your service provider.